Returns & Refunds

Returns

We want you to be comfortable with your purchase. You may request a return within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, clean, in its original condition and returned with its original packaging.

For hygiene reasons, products that have been used or have come into contact with formula, food, liquids or other contents are not eligible for change-of-mind returns.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Approved returns must be sent by mail, following the return instructions we provide after you contact iFortune. Do not send a return until instructions are provided.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos showing the issue.

Once we review the issue, we may offer an appropriate resolution, including a replacement, partial refund or full refund where applicable. If a return is required because the item was damaged, defective or incorrect, we will provide further return instructions and will not require you to bear reasonable return shipping costs caused by our error.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

Change-of-mind return shipping

For approved change-of-mind returns, customers are responsible for arranging and paying for return shipping.

We recommend using a tracked shipping service. We cannot be responsible for returned parcels that are lost before they reach us.

Original shipping charges, if any, are not refundable for change-of-mind returns.

No restocking fee is charged for eligible returns.

Cancellations

You may request to cancel an order before it has been fulfilled.

Once an order has been fulfilled or handed over for shipping, cancellation may no longer be possible. If the order has already shipped, the applicable return conditions will apply after delivery.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

After we receive and inspect an eligible return and approve the refund, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be received, depending on payment-provider or bank processing.

Exchanges

We do not currently offer routine exchanges. If you ordered the wrong item or changed your mind, please follow the return process above and place a new order if needed.

For damaged, defective or incorrect items, we may offer a replacement where appropriate.

Contact us

To request a return, report a problem with an order, or ask a question about this policy, please contact us at:

hello@ifortune.shop