Returns & Refunds

Start with customer care

Email hello@ifortune.shop before sending any item. Please do not send payment-card data, passwords or unnecessary identity documents by ordinary email.

Change-of-mind returns

We do not accept returns solely because you changed your mind, ordered the wrong item or quantity, or no longer want the item, except where required by applicable law or where iFortune expressly agrees otherwise.

Incorrect, damaged, defective or materially misdescribed items

If an item arrives incorrect, damaged, visibly defective or materially different from its description, contact hello@ifortune.shop within 7 calendar days of delivery so that we can investigate promptly. This reporting period does not limit any rights that cannot be excluded under applicable law.

• Your order number.
• The affected item.
• An explanation of the issue.
• Clear photographs where relevant.

Return shipping and resolutions

For a verified seller, product or fulfilment issue—such as an incorrect item, shipping damage, a verified defect or a materially misdescribed item—iFortune will cover the reasonable return-shipping or handling cost where a return is required, or provide another appropriate resolution. For any other return that iFortune exceptionally approves, return shipping is generally the customer’s responsibility unless applicable law requires otherwise or iFortune expressly agrees otherwise.

Cancellation requests

You may request cancellation before dispatch by contacting hello@ifortune.shop. A cancellation request is not automatically approved. If fulfilment processing has already begun, we will need to confirm whether the order can still be manually intercepted. Once an order has been dispatched, cancellation cannot be guaranteed. Custom or personalised products cannot be cancelled after dispatch, and pre-dispatch cancellation may also depend on production status and the product-specific terms shown before the order is accepted.

Refunds

Approved refunds are issued to the original payment method. If a return is required, the refund will be initiated after the returned item is received, inspected and approved. If no return is required, the refund will be initiated after the claim is approved. We aim to initiate an approved refund within 5 business days of the applicable approval point. The payment provider or financial institution may require additional time before the funds appear in the customer’s account.

Return destination

Do not send returns to the registered office. The registered office is not presented as a returns centre. If a return is authorized, customer care will provide the appropriate return instructions and destination.